Shipping Policy
At SefaSilver, we want your order to reach you as smoothly as it was made. Here's everything you need to know about how we ship.
Order Processing
All orders are processed within 1-3 business days (Monday-Friday, excluding public holidays). During sale periods or high order volume, processing may take slightly longer — we'll always notify you by email if there's a significant delay.
Shipping Rates & Estimated Delivery
Shipping costs are calculated at checkout based on your location and selected shipping method. Estimated delivery time after processing is typically 7-15 business days, depending on your destination. Please note this is an estimate, not a guarantee — actual delivery times can vary due to customs processing, local courier delays, or circumstances outside our control.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 24-48 hours for tracking information to update after you receive it.
International Orders & Customs
For international orders, please note that your shipment may be subject to import duties, taxes, or customs fees imposed by your country. These charges are the responsibility of the customer and are not included in the price of your order or shipping cost. We recommend checking with your local customs office for more information before placing your order.
Shipping Delays
While we work with reliable courier partners, delays can occasionally happen due to weather, customs processing, high shipping volumes, or other factors beyond our control. We appreciate your patience and will do our best to keep you updated if we're made aware of a delay.
Lost, Stolen, or Damaged Packages
SefaSilver is not liable for packages lost, stolen, or damaged during transit once marked as delivered by the carrier. If your tracking shows delivered but you haven't received your package, please contact your local carrier and check with neighbors/household members first. If the issue isn't resolved, reach out to us at [your support email] and we'll do what we can to help.
Incorrect Shipping Address
Please double-check your shipping address at checkout. SefaSilver is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately — we can only make changes before the order has shipped.
Questions
If you have any questions about your shipment, reach out to us at care@sefasilver.co or through our contact page, and we'll get back to you within 24-48 hours.