Return & Refund Policy
We want you to love your SefaSilver piece. If something isn't right, here's how we can help.
Return Window
You have 30 days from the date of delivery to request a return. After 30 days, we're unable to offer a refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must be:
- Unused, unworn, and in the same condition you received it
- In its original packaging, with any tags or protective film still attached
- Accompanied by proof of purchase (order number or receipt)
For hygiene reasons, earrings are final sale and cannot be returned unless they arrive defective or damaged.
Non-Returnable Items
The following are not eligible for return or refund:
- Items marked "Final Sale" or purchased during clearance
- Gift cards
- Custom or personalized pieces
- Earrings (unless defective/damaged on arrival)
How to Start a Return
Email us at [your support email] with your order number, the item(s) you'd like to return, and the reason for return. We'll confirm your eligibility and send you the return address and instructions. Please do not send items back without contacting us first — returns sent without prior approval may not be accepted.
Return Shipping
Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. We recommend using a tracked shipping method, as SefaSilver is not responsible for return packages lost in transit.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We'll cover the cost of a replacement or full refund — no return shipping required on your end in most cases.
Refunds
Once your return is received and inspected, we'll notify you by email whether your refund is approved. Approved refunds are processed to your original payment method within 5-10 business days. Please note your bank or card provider may take additional time to reflect the refund.
Exchanges
We only replace items if they're defective, damaged, or incorrect. If you'd like a different size, style, or color instead, please return the original item (once approved) and place a new order.
Late or Missing Refunds
If you haven't received a refund after 10 business days, first check your bank account again, then contact your credit card company — processing times can vary. If you've done this and still haven't received your refund, contact us at [your support email].
Questions
Reach out to us at care@sefasilver.co or through our contact page — we're happy to help.